Office of Customer Experience (OCE)

The public expects the same level of service from government as they’d get from any private sector organization at scale. Recognizing this, GSA’s Office of Customer Experience is tasked with embedding customer-oriented thinking into our daily operations to ensure we deliver sound products, as well as great customer experiences. GSA was the first federal agency to hire a Chief Customer Officer at the agency-wide level. We aim to lead by example and work with other federal agencies to instill a customer-first mindset across the entire federal government.

Visit us at GSA.gov or on GSA Insite (for GSA employees) to learn more about OCE.