Office of GSA IT

The GSA IT Performance Dashboard assesses GSA IT’s organization health and performance based on 8 key strategic metrics across the four perspectives (Customer, Stewardship, Internal Processes, and Organizational Growth) of the Balanced Scorecard.

The GSA IT Customer Experience (CX) Dashboard assesses customer satisfaction and feedback of select GSA IT applications, products and services through transactional (continuous) and point-in-time (i.e. annual, semi-annual, quarterly) surveys.

The GSA IT Contract Management Dashboard tracks GSA IT Contracts, Task/Delivery Orders, BPAs, and BPA Call Orders, their end dates and the due dates for follow-on Requirement Packages.

The Annual IT Survey is a GSA-wide annual survey issued by the Office of GSA IT to all federal employees and contractors to evaluate the level of satisfaction and experience with GSA IT services.

The Internal Partner Satisfaction Survey (IPSS) is a GSA-wide annual survey issued by the Office of Evaluation Sciences to evaluate satisfaction of services provided by GSA’s staff offices. This Dashboard only displays results specific to GSA IT.