Office of GSA Information Technology (GSA IT)

The GSA IT Performance Dashboard assesses GSA IT’s organization health and performance based on 12 key strategic metrics across the four perspectives of the Balanced Scorecard.

The Annual IT Survey is a GSA-wide annual survey issued to all federal employees and contractors to evaluate the level of satisfaction and experience with GSA IT services.

The IPSS is a GSA-wide annual survey issued by the Office of Customer Experience to evaluate satisfaction of services provided by GSA’s staff offices. This Dashboard only displays results specific to GSA IT.  

The GSA IT Strategic Plan Dashboard tracks the progress of the strategic initiatives outlined in the FY 2023-2027 GSA IT Strategic Plan.

The GSA IT Customer Experience (CX) Dashboard assesses customer experience of GSA IT applications, products and services through transactional (continuous) and point-in-time (i.e. annual, semi-annual, quarterly) surveys.

The GSA IT Contract Management Dashboard tracks GSA IT Contracts, Task/Delivery Orders, BPAs, and BPA Call Orders, their end dates and the due dates for follow-on Requirement Packages.