Office of Customer Experience (OCE)

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Customer Dashboard
This dashboard depicts high-level information about how customers are interacting with GSA. It is used to prepare GSA senior leadership for meetings with the heads of customer agencies.
GSA FAS Customer Loyalty Survey (CLS)
The Federal Acquisition Service (FAS) Customer Loyalty Survey is a research study that aims to provide valuable, constructive feedback from the many diverse customer groups that are serviced by FAS program offices across GSA Regions and worldwide.

This dashboard depicts high-level information about how customers are interacting with GSA. It is used to prepare GSA senior leadership for meetings with the heads of customer agencies.

GSA FAS Customer Loyalty Survey (CLS)

The Federal Acquisition Service (FAS) Customer Loyalty Survey is a research study that aims to provide valuable, constructive feedback from the many diverse customer groups that are serviced by FAS program offices across GSA Regions and worldwide.

Office of Customer Experience (OCE) ABOUT

The public expects the same level of service from government as they’d get from any private sector organization at scale. Recognizing this, GSA’s Office of Customer Experience is tasked with embedding customer-oriented thinking into our daily operations to ensure we deliver sound products, as well as great customer experiences. GSA was the first federal agency to hire a Chief Customer Officer at the agency-wide level. We aim to lead by example and work with other federal agencies to instill a customer-first mindset across the entire federal government.

Visit us at GSA.gov or on GSA Insite (for GSA employees) to learn more about OCE.

Office of Customer Experience (OCE)

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Office of Customer Experience (OCE) ABOUT

Office of Customer Experience (OCE) Quicklinks